If an employee requests a reasonable accommodation (or if an employer knows that an employee may need a reasonable accommodation), both the employer and the employee have a duty to “engage in the interactive process.” This means that if the initial accommodation discussed will not work for either the employer or the employee, they have a duty to discuss different options to determine what accommodations will work. An employer’s failure to engage in the interactive process is a separate violation of California’s Fair Employment and Housing Act, and an employer’s refusal to participate in this process may result in liability.